Making the most of my MEININGER stay

What do I do, if I am unhappy with something during my stay?
If there are some issues during your stay, please contact reception.
Thu, 28 Jan, 2021 at 11:38 AM
We are traveling as a group and plan to check in at different times. Is this possible?
Yes, you can check in separately. The first person who checks in must pay for the full cost of the room, and then a key card will be released. After this, e...
Thu, 28 Jan, 2021 at 11:39 AM
I have booked 2 rooms but won't be checking in at the same time as my friends. Can we check in separately?
Yes, you can check in separately. Each room must be paid in full by the first person checking in from that room for the key card to be released. After this,...
Thu, 28 Jan, 2021 at 11:40 AM
How do I get to the hotel?
Visit the hotel's page on our website to find out about the hotel location and how to reach it.
Fri, 12 Feb, 2021 at 1:11 PM
I plan to arrive after 6 PM. I understand that I have to provide the details of my credit card in advance so, that the room will be guaranteed until I arrive. How do I do this?
All bookings which have been guaranteed with a credit card or payment will be kept after 6 PM on the day of arrival. If you have booked a FLEX rate (flexibl...
Thu, 18 Feb, 2021 at 2:47 PM
Can I ask for a late check-out?
If you wish to stay longer, you can book late check-out at 2 PM for € 15* per room. Only available for private rooms. Late check-out is on request and subje...
Tue, 27 Apr, 2021 at 12:18 PM
Is reception available 24/7?
Yes. Reception is open 24/7 in all hotels.
Wed, 27 Jan, 2021 at 3:09 PM
Is there a bathtub in the bathroom?
Our bathrooms are equipped with showers, there are no bathtubs.
Wed, 27 Jan, 2021 at 3:10 PM
Do rooms come with a refrigerator?
There are no refrigerators in the rooms. You can always store food and drinks in the refrigerator of the shared kitchen. Please note that not every hotel of...
Thu, 11 Feb, 2021 at 3:19 PM
Is there a shuttle service from the airport to the hotel?
We do offer shuttle services at our airport hotels in Berlin and Frankfurt. The service is currently unavailable due to COVID-19 restrictions.  
Wed, 14 Apr, 2021 at 1:21 PM