Knowledge base

At the hotel

What do I do, if I am unhappy with something during my stay?
We are traveling as a group and plan to check in at different times. Is this possible?
I have booked 2 rooms but won't be checking in at the same time as my friends. Can we check in separately?
How do I get to the hotel?
FLEX and BREAKFAST SAVER rate: I will be arriving at the hotel after 6 PM and would like to guarantee my reservation. What do I need to do?
Can I ask for a late check-out?
Is reception available 24/7?
Is there a shuttle service from the airport to the hotel?
Can I rent bikes from the hotel?
What do I do if all lockers are full, or if the luggage room is full? Where can I store my luggage?
Is early check-in before 3 PM possible?
How far is the hotel from the city center?
Do you have ironing facilities in the hotel?
I will be arriving at the hotel late at night. What is the latest possible time to check in?
Do I have access to the hotel during the night?
Are there laundry facilities in the hotel?
If there is no parking available at the hotel, where can I find the closest public parking?
Is wifi free in the hotel?
Is there a kitchen where I can cook my own meals?
How do I book parking at the hotel?
Can I bring my own food and drinks into the hotel?
I am at the hotel and want to extend my stay. Is this possible?
Do you cater for vegetarians, vegans and people with food allergies?
Is there a bathtub in the bathroom?
Do rooms come with a refrigerator?
Is there a TV in the room?
Does the room have air conditioning/AC?
Is there a hair dryer in the room and do I have to pay for it?
Does the room have a telephone?
Is there a minibar in the room?
Can I smoke in my room or in the hotel?
Can I use electronic cigarettes in the hotel?
Does the room have a safety deposit box?
Can I book a baby cot and what is the price for it?
Which TV channels are available?
How and when can I request a room cleaning? Are dorms cleaned daily?
I am staying with my pet. How often is my room cleaned?
Can I open the windows in my room?