Booking without a credit card is definitely possible when you reserve directly through our website.

However, a credit card guarantee or a prepayment with an online payment method becomes necessary in specific situations:

• If you are planning to check in after 6 PM
• If your booking value exceeds 500 €
• For all FIX offers
• For stays during high-demand periods

Read more about our online payment methods here.

If you have booked a bed in a dormitory, we do not guarantee that your friends can stay in the same dormitory as you. We will always try our best though to accommodate your needs.

Under the age of 16:

Young people under the age of 16 can stay in the hotel if accompanied by an adult. If the accompanying adult is neither a parent nor a legal guardian, you will need to show us a document confirming your parent's or legal guardian's consent.

You can access the 'Authorization for underage person to travel' form here.

16 or 17-year-old teens:

16 and 17-year-old teens can stay in a private room with their parents’ or legal guardians’ permission. Please, ensure you have submitted to the hotel the relevant documents to allow an underage person to travel. Without these documents, unfortunately, we cannot proceed to the check-in process. 

You can access the 'Authorization for underage person to travel' form here. Additionally, the form needs to be accompanied by a scan or copy of the legal guardian's ID document. You may send us the documents by email, by using our contact form on our website, or present them at reception during check-in.

How to book: Teenagers aged 16 or 17 years are able to select the "adults" field on our booking engine in order to proceed with their booking.

You can directly book on our website and get the best prices available online.

Groups are considered 12 people and more. Our groups conditions ensure your group has a wonderful time. We provide benefits like reduced prices, individually bookable meals, luggage storage, packed lunches and much more.

You can book as many rooms as you like for up to 11 guests.

You can reach us by phone daily from 8 AM to 8 PM (Central European Time). 

By booking directly on the MEININGER website, you get the best rates compared to any other booking platform–guaranteed.

The timing when the credit card will be charged depends on the rate:

FIX: Your credit card will be charged immediately for the total amount of the reservation.

FLEX and BREAKFAST SAVER: Your credit card won’t be charged immediately. You will be charged upon check-in at the hotel*.

*Note: Cancellation policies may vary amid busy periods, such as during fairs and around public holidays. Please, familiarize yourself with the cancellation and payment T&Cs shown during the booking process as well as in your booking confirmation details.

For private rooms, the price is shown per room. For shared rooms, the price is shown per person.

A dormitory (dorm) is a room containing multiple beds–often bunk beds. The beds can be booked individually by different guests. You basically pay for the bed rather than for the entire room. Dorms are also called "shared rooms" since you share the room with other guests. Dorms can fit 4 to 12 beds. We also have female-only dorms. 

Please note: Guests younger than 18 cannot stay in a dorm, even if accompanied by an adult. 

Dorms are great fun, they are the perfect choice if you prefer to save money on the hotel while sharing your room with like-minded people. Just keep in mind that you will be sharing the room with other guests who may have different habits and routines e.g., going to sleep later or waking up earlier than you.

Guests up to 12 years are considered children. Guest older than 12 year are considered adults.

A private room is not shared with other guests. E.g., if you are three people and book a four-bed private room you will be charged the four-bed room and have the entire room for yourselves.

The family discount gets you 15% discount on the room price for all children up to the age of 12. Breakfast for children up to the age of 6 is free, children between 7 and 12 years get a 50% discount.

Most of the MEININGER hotels offer accessible rooms and accessible friendly facilities. You will find information about accessibility of the rooms during the booking process on our website. If you'd like to request an accessible room, please reach out to us through our contact form, which you will find here. We'll be more than happy to assist you!

We are happy to receive your requests. However, we cannot guarantee that we will be able to fulfil them.

Most of the MEININGER hotels do offer accessible rooms. Some of our rooms are wheelchair accessible and have adapted bath, an emergency cord, raised toilet, lowered sink, roll-in shower, toilet with grab rails and walk-in shower. For more information on the specifications for the desired/booked hotel, you can always reach out to us through the contact form on this website.

BREAKFAST SAVER, FLEX and FIX are our online rates, and their characteristics vary in terms of: 

• breakfast included in the rate
• terms of payment, and
• possibilities to change or cancel your reservation

All rates are independent of room categories. So, no matter which rate you choose, all room categories will be available - unless one room category is already booked out.

This overview points out the differences:

*Exceptions may apply for busy periods such as during fairs and around public holidays. Please check the cancellation and payment terms and conditions shown directly below the rates in the booking process.

Yes. Towels and bedding are included in the price of your room or bed. 

Our twin rooms typically have twin beds which can be turned into double beds.

All pets are welcome, here, at MEININGER Hotels. The cost per animal and day is €15 (Geneva/Zurich: CHF 20, Copenhagen: DKK 150, Cracow: PLN 50). 

Furry friends aren't allowed in dormitories and communal areas, though. Please make sure your dog is kept on a leash outside your room.

There are no interconnecting rooms in the MEININGER hotels.

Did you book with us directly on our website, or through our team by phone or email? If you provided an email address in the process you should receive a confirmation by email within 90 minutes of placing the booking. If you don’t find any confirmation in your Inbox, please make sure to check your Junk or Spam folder as well. You’ll only receive a booking confirmation once the payment is successful or no payment/guarantee is needed. 

In case it’s still not there after 90 minutes you can contact us through our contact form, which you’ll find here. 

If you’ve booked through a third party website such as Booking.com or Hostelworld, please contact their support directly. 

You won’t necessarily need a credit card if you book directly with us on our website. A credit card guarantee or a prepayment with an online payment method is only required in the following cases:

• If you are planning to check in after 6 PM
• If your booking value exceeds 500 €
• For all FIX offers
• For stays during high-demand periods

Read more about our online payment methods here. 

We are happy to issue visa confirmations for a service fee of €10*. In order to receive a visa confirmation, the entire stay must be paid in advance. Please reach out to us via the contact form for assistance. 

*For bookings in Copenhagen: kr. 100, for bookings in Geneva and Zurich 10 CHF, for bookings in Cracow 45 PLN

Some of our hotels have conference rooms which can be booked at reception (fee-based). Conference rooms are available at the MEININGER Hotel Berlin Alexanderplatz and MEININGER Hotel Berlin Airport. 

In some of our hotels, you can book the breakfast room for your conference purposes outside meal times. We are also happy to recommend you conference facilities in the surrounding area of the MEININGER hotel of your choice. Feel free to get in touch via the contact form that you will find on this page. 

Our articles in the Help Center didn’t sufficiently answer your question? Or do you need support with your reservation of up to 11 persons? Not to worry – you can reach out to us via the Contact form, which you will find here.

If you are looking to book rooms for up to 11 people, the way to go is through our website, as our best offers are listed exclusively on there. Sounds good? Book your next stay here!

At both our MEININGER Hotel Berlin Airport and MEININGER Hotel Frankfurt/Main Airport, we are delighted to offer dedicated parking options for your convenience. Though we don't have a combined "Park, Sleep & Fly" package right now, our commitment remains to ensure you have a comfortable stay with us.

Want to reserve a parking spot? Find all the details you need in this article.

MEININGER hotels are cashless and accept all major bank and credit cards*. It is not possible to pay in cash at the front desk. Our hotels in France and Italy continue to accept cash.

*Visa, Mastercard, Maestro, V-PAY, girocard

Most local authorities impose a city tax. The city tax is payable either at reception during check-in, or it will be included in the total price of your booking.

Yes. The price you see in the booking confirmation is the total price for your stay incl. extra services you may have chosen. For some hotels, there are local city taxes which you can pay at the hotel.

If you choose additional services onsite (breakfast, bike rental, parking, laundry, etc.), these are extra and can be paid at reception.  

If you want to book the FIX rate (non-refundable booking) this is not possible. For all other rates, we can accept bank transfers. This needs to be done as per the terms and conditions of your booking. Please check your confirmation email for more information. To pay by bank transfer, please contact us through the contact form that you will find on this page.

This depends on the city you are traveling to. The colleagues at reception will be happy to help you here at check-in. If you need any information in advance, please reach out to us via our contact form, quoting your reservation number.

MEININGER hotels are cashless and accept all major bank and credit cards*. Our hotels in France and Italy accept cash in Euro at the front desk.

*Visa, Mastercard, Maestro, V-PAY, girocard

According to our general terms and conditions, it is required to pay upon arrival at the latest.

Once you have completed the booking, a confirmation notification will appear on the website. You will receive an email with the booking confirmation a few minutes later. The final receipt of payment will be issued and provided at check-in.

Yes, you can pay with a different credit card at reception.

This depends on the rates and terms and conditions of your booking. 

If you book the FIX rate, your credit card will be charged during the booking process.

If you book the FLEX rate, payment is due on arrival, unless other cancellation conditions apply due to a trade fair or event. In this case, your credit card will be charged automatically at the time of the date when a free cancellation is no longer possible (e.g., 14 days before arrival). You will find the terms and conditions on your booking confirmation.

No, the FIX rate must be paid in advance, directly when the booking is made.

If you haven’t guaranteed your reservation / haven’t checked in by 6 PM on the day of your arrival, your reservation will automatically be cancelled.

All of our hotels accept cashless payment methods, such as the following debit and credit cards: 

• Mastercard
• Visa
• Maestro
• V PAY
• girocard
• Carte Bancaire
• Bancontact

Please note that we don’t accept cash payments, with the exception of our hotels in France and Italy. We do not accept 500 Euro bills there and the amount of cash payments is restricted by law. 

We also accept online payment for many bookings. Learn more about online payment options here. 

We accept the following payment methods for online payments:

• Mastercard
• Visa
• PayPal
• Apple Pay
• Google Pay
• iDEAL
• Bancontact
• giropay

Secure your room(s) by paying in advance through the 'Manage My Booking' section on our website.

Not only does it guarantee your reservation, but it also speeds up your check-in process on spot.