What do I do, if I am unhappy with something during my stay?Archived articles

Can I still make a booking even if I don’t have a credit card? Can I be sure all my friends will be staying in the same dormitory with me? Can guests younger than 18 years stay in the hotel? How can I make a booking? What is considered a group at MEININGER Hotels? How many rooms can I book at once? What is the best price guarantee? Will the credit card which I use for the online reservation be charged automatically? Are the rates shown on your website per person or per room? What is a dormitory? Pricing: What do you consider to be a child? What is a private room? What is the family discount? I would like to book an accessible room. How do I do this? Can I request a specific room number or floor? Which additional facilities can I find in your accesible rooms? What's the difference between BREAKFAST SAVER, FLEX, and FIX? Are towels and bedding included in the price? Do you have double or twin beds in the twin rooms? Do your hotels allow dogs? Do you have interconnecting rooms? What do I do if I haven't received an email with my booking confirmation? When will I need a credit card to make a booking? I need a visa to travel. Do you issue visa confirmations for the embassy/consulate? Do you have conference rooms we can book in the hotel? What are your phone business hours? How can I contact you? Do your airport hotels offer "Park, Sleep & Fly" packages? Can I pay for my room using cash? Do I have to pay city tax for my stay? Is the price in the booking confirmation the total price I pay? I want to pay by bank transfer. Is this possible? I am a business traveler. Do I pay city taxes? Do you accept all currencies in the hotel? Why can't I pay on the day of departure? Will I receive a receipt of payment as soon as I book? Can I pay for my stay with a different credit card than the one I used to make the reservation? When is my credit card going to be charged? I would like to book the non-refundable rate, but I prefer to pay on arrival. Is this possible? FLEX and BREAKFAST SAVER rate: I will be arriving at the hotel after 6 PM and I forgot to prepay/provide my payment information in order to guarantee my reservation. What will happen? How can I pay in the hotel? Which payment methods do you accept at the reception desk? How can I pay online? Which payment methods do you accept on your website? I need to change the guest name of my booking. How can I do that? How can I change the dates of my booking? Can I add another room to my booking? I have checked in online. Can I still cancel my stay? I have booked a non-refundable stay. Can I cancel or amend? What are the cancellation conditions for my booking? I haven't booked on the MEININGER website, but need to cancel my booking. How do I do this? I haven't booked on the MEININGER website, but need to amend my booking. How do I do this? I need to shorten or extend my booking. How do I do this? I am at the hotel and want to extend my stay. Is this possible? I made a reservation some time ago, now I noticed that prices for my stay dates have become cheaper on your website. Why? How can I cancel my booking? FLEX and BREAKFAST SAVER rate: I will be arriving at the hotel after 6 PM and would like to guarantee my reservation. What do I need to do? Can I ask for a late check-out? Is reception available 24/7? Is there a shuttle service from the airport to the hotel? Can I rent bikes from the hotel? What do I do if all lockers are full, or if the luggage room is full? Where can I store my luggage? Is early check-in before 3 PM possible? How far is the hotel from the city center? Do you have ironing facilities in the hotel? How do I get to the hotel? What do I do, if I am unhappy with something during my stay? We are traveling as a group and plan to check in at different times. Is this possible? I have booked 2 rooms but won't be checking in at the same time as my friends. Can we check in separately? I will be arriving at the hotel late at night. What is the latest possible time to check in? Do I have access to the hotel during the night? Are there laundry facilities in the hotel? Is wifi free in the hotel? Is there a kitchen where I can cook my own meals? Can I bring my own food and drinks into the hotel? How do I book parking at the hotel? If there is no parking available at the hotel, where can I find the closest public parking? I am at the hotel and want to extend my stay. Is this possible? Do you cater for vegetarians, vegans and people with food allergies? Is there a bathtub in the bathroom? Do rooms come with a refrigerator? Is there a TV in the room? Does the room have air conditioning/AC? Is there a hair dryer in the room and do I have to pay for it? Does the room have a telephone? Is there a minibar in the room? Can I smoke in my room or in the hotel? Can I use electronic cigarettes in the hotel? Does the room have a safety deposit box? Can I book a baby cot and what is the price for it? Which TV channels are available? How and when can I request a room cleaning? Are dorms cleaned daily? I am staying with my pet. How often is my room cleaned? Can I open the windows in my room? I want to unsubscribe from your mailing list. How can I do this? I want to subscribe to your mailing list. How can I do this? How can I rate my stay? I’ve forgotten something at a MEININGER hotel. How can I recover it? How do I get a duplicate invoice?