Hotel info

What do I do, if I am unhappy with something during my stay?
If there are some issues during your stay, please contact reception.
Thu, 28 Jan, 2021 at 11:38 AM
We are traveling as a group and plan to check in at different times. Is this possible?
Yes, you can check in separately. The first person who checks in must pay for the full cost of the room, and then a key card will be released. After this, e...
Thu, 28 Jan, 2021 at 11:39 AM
I have booked 2 rooms but won't be checking in at the same time as my friends. Can we check in separately?
Yes, you can check in separately. Each room must be paid in full by the first person checking in from that room for the key card to be released. After this,...
Thu, 28 Jan, 2021 at 11:40 AM
How do I get to the hotel?
Visit the hotel's page on our website to find out about the hotel location and how to reach it.
Fri, 12 Feb, 2021 at 1:11 PM
I plan to arrive after 6 PM. I understand that I have to provide the details of my credit card in advance so, that the room will be guaranteed until I arrive. How do I do this?
All bookings which have been guaranteed with a credit card or payment will be kept after 6 PM on the day of arrival. If you have booked a FLEX rate (flexibl...
Thu, 18 Feb, 2021 at 2:47 PM
Can I ask for a late check-out?
If you wish to stay longer, you can book late check-out at 2 PM for € 15* per room. Only available for private rooms. Late check-out is on request and subje...
Tue, 27 Apr, 2021 at 12:18 PM
Is reception available 24/7?
Yes. Reception is open 24/7 in all hotels.
Wed, 27 Jan, 2021 at 3:09 PM
Is there a shuttle service from the airport to the hotel?
We do offer shuttle services at our airport hotels in Berlin and Frankfurt. The service is currently unavailable due to COVID-19 restrictions.  
Wed, 14 Apr, 2021 at 1:21 PM
Can I rent bikes from the hotel?
Yes, most of our hotels rent out bikes for a small fee. Please ask reception at check-in to check availabilities.
Wed, 27 Jan, 2021 at 3:17 PM
What do I do if all lockers are full, or if the luggage room is full? Where can I store my luggage?
In this case, please contact reception and they will be happy to help. Our reception is available 24/7 for you.
Wed, 27 Jan, 2021 at 3:18 PM