Did you book with us directly on our website, or through our team by phone or email? If you provided an email address in the process you should receive a confirmation by email within 90 minutes of placing the booking. If you don’t find any confirmation in your Inbox, please make sure to check your Junk or Spam folder as well. You’ll only receive a booking confirmation once the payment is successful or no payment/guarantee is needed.
In case it’s still not there after 90 minutes you can contact us through our contact form, which you’ll find here.
If you’ve booked through a third party website such as Booking.com or Hostelworld, please contact their support directly.