How can I cancel my booking?Cancel

We understand that plans can change. If you need to cancel your booking, here's how you can do it:

Direct bookings: If you booked directly through the MEININGER Hotels website, by phone, email, or in person at the reception, you can cancel your booking online. Here’s how:

1. Log in to Manage my booking: Visit the 'Manage my booking' area on the MEININGER Hotels website here. You’ll need the last name associated with your booking and your reservation number.
   
   
2. Cancel your booking: Once logged in, find the option to cancel your booking. Follow the prompts to complete the cancellation process. You will receive an email confirming your cancellation. If you don’t see it, check your Junk or Spam folder.

Please note that while cancellations are possible regardless of the rate booked, costs may apply depending on the type of booking and the time of cancellation. If your booking is eligible for a refund, it may take several working days to process, but rest assured, it will be handled without the need for further contact.

Third-party bookings: If you booked your stay through a third-party website like Booking.com or Hostelworld, you will need to cancel your booking through their platform. Here’s what you should do:

1. Log in to the third-party platform: Access the website where you made your booking and log in to your account. You will likely need your reservation number and possibly a PIN code or other identifier.
   
   
2. Cancel your booking: Find the option to cancel your booking and follow the steps provided. If you need further assistance, refer to their customer service for help.

Our goal is to make your experience as smooth as possible, even when plans change. If you have any questions or need assistance, feel free to contact our customer care team through the contact form here.