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            Who to contact if a group member loses an item?Post-Check-Out Queries

            Lost something during your stay at MEININGER Hotels? No worries, we've got your back!


            Still at the Hotel?

            If you or a group member misplaces something while still at the hotel, just swing by the reception. Our friendly staff will help you track down your lost items.


            Checked out but left something behind? Here’s what to do:

            1. Head to the iLost external link here and select the country where you lost the item.
            2. Browse the list of found items (usually updated a day after check-out).

            Found your item? Click on "Claim item" to get it sent to your address (shipping charges apply).

            Can't find it? Fill out the MEININGER Lost and Found form here, and we'll look into it.


            Planning to Return?

            If you’ve left the hotel but plan to come back to pick up your item, just contact the reception directly. They’ll make sure you get your stuff back.


            For Guests in Switzerland

            Swiss hotels don’t use iLost. If you’ve lost something at one of our Swiss locations, fill out the MEININGER Lost and Found form on our Help Center page.


            Rest assured, we’ll do everything we can to help you find your lost items and make your stay at MEININGER Hotels as enjoyable and stress-free as possible!

            I didn't book through the MEININGER Hotels website, but I need to change some details. What should I do? How can I add another room to my booking? Can I amend or cancel a non-refundable stay? How can I shorten or extend my booking? Can I extend my stay if I’m already at the hotel? How can I change the dates of my booking? How can I change the guest name on my booking?
            I didn't book through the MEININGER Hotels website, but I need to cancel it. What should I do? Can I amend or cancel a non-refundable stay? I have checked in online. Can I still cancel my stay? What are the cancellation conditions for my booking? How can I cancel my booking?
            Can guests younger than 18 stay at the hotel? Can I make a booking without a credit card? Can you issue visa confirmations for the embassy/consulate? Can I book a baby cot and what is the price for it? Can my friends and I stay in the same dormitory? How can I make a booking? I haven't received my booking confirmation email. What should I do? What is a dormitory? What is a private room? How many rooms can I book at once? What kind of beds are in Twin Rooms?
            Are the rates on your website per person or per room? Can I pay on arrival for a non-refundable rate? What's the difference between BREAKFAST SAVER, FLEX, and FIX? Do your airport hotels offer "Park, Sleep & Fly" packages? Is the booking confirmation price the total price? What do you consider to be a child for pricing? What is the family discount? Where can I book the best price for my stay? Which credit cards do you accept for online payments? Why can't I pay on the day of departure? Will I receive a receipt of payment as soon as I book? Will my credit card be charged automatically?
            Can I pay with a different card from my reservation? Can we check in separately if we've booked multiple rooms and arrive at different times? Can I pick a specific room number or floor at MEININGER Hotels? Is early check-in before 3 PM possible? How can I guarantee my reservation if I arrive after 6 PM? What happens if I don't prepay and I arrive after 6 PM? What is the latest time I can check in at the hotel?
            Can I extend my stay at the hotel? Can I smoke in my room or in the hotel? Can I ask for a late check-out? Can I bring my own food and drinks at MEININGER Hotels? Can I use electronic cigarettes in the hotel? Do I have access to MEININGER Hotels during the night? What should I do if I'm unsatisfied during my stay? How can I request room cleaning? Are dorms cleaned daily? How often is my room cleaned if I'm staying with my pet?
            Can I have an assistant or care worker stay with me? How can I book an accessible room? Where can I find information about barrier-free city tours?
            Are common areas like the kitchen and lounge barrier-free? What facilities are available in accessible rooms at MEININGER Hotels? Where can I find information about accessibility at MEININGER Hotels?
            Groups Information
            Do you offer discounts or special rates for group bookings? How can I check availability for my group at MEININGER Hotels? How can I ensure all my friends stay in the same room with me? How can you accommodate a group of guests of different genders (f/m/d)? How do I confirm my group reservation at MEININGER Hotels? How do I request a group reservation? Are group rooms private or shared with other guests? Are meals included in my group booking and which meals can a group book? Are towels and bed linen included in my group booking? Can guests younger than 18 years stay in the hotel with a group? What is a multi-bed room? What is the entire group booking journey? What qualifies as a group at MEININGER Hotels? When is the latest I can make a group booking?
            Are there any additional fees or deposits required for group bookings upon arrival? Are there any discounts for early payment or booking in advance? Can group members pay separately? Can I pay for the group upon arrival? What are the cancellation conditions for my group booking? What payment methods do you accept for group bookings? When do I have to pay for my group booking? When will I get the bill for our group stay?
            Can I add extra services to my group booking after confirmation? Can I cancel meals for free from my group booking? How can I change the dates of my group's booking? How can I change the name of guests in my group booking? How can I change the number of guests in my group booking? How do I cancel my group reservation? What’s the timeline for modifying a group booking? What's the deadline for adding meals to my group booking?
            Can group members check in at different times? Can I ask for early check-in or late check-out for my group? Can MEININGER Hotels arrange group transportation? How can we get help with visas or travel documents for our group? How do I inform the hotel about my food allergies? What details do I need to provide as a group leader before arriving at the hotel? When will I know my group's exact room numbers?
            Can groups choose their meal times? Can groups access or book the guest kitchen? Can we store our group’s luggage before check-in or after check-out? How is cleaning handled for group stays? Is there a curfew for group guests staying at the hotel? What happens if someone in our group violates the House Rules? Where can we read the House Rules?
            Post-Check-Out Queries
            Do I get a receipt after booking my group stay? How can I leave feedback after my group stay? Who to contact if a group member loses an item?

            Lost something during your stay at MEININGER Hotels? No worries, we've got your back!


            Still at the Hotel?

            If you or a group member misplaces something while still at the hotel, just swing by the reception. Our friendly staff will help you track down your lost items.


            Checked out but left something behind? Here’s what to do:

            1. Head to the iLost external link here and select the country where you lost the item.
            2. Browse the list of found items (usually updated a day after check-out).

            Found your item? Click on "Claim item" to get it sent to your address (shipping charges apply).

            Can't find it? Fill out the MEININGER Lost and Found form here, and we'll look into it.


            Planning to Return?

            If you’ve left the hotel but plan to come back to pick up your item, just contact the reception directly. They’ll make sure you get your stuff back.


            For Guests in Switzerland

            Swiss hotels don’t use iLost. If you’ve lost something at one of our Swiss locations, fill out the MEININGER Lost and Found form on our Help Center page.


            Rest assured, we’ll do everything we can to help you find your lost items and make your stay at MEININGER Hotels as enjoyable and stress-free as possible!

            How can I rate my stay? How can I subscribe to the MEININGER Hotels newsletter? How can I unsubscribe from the MEININGER Hotels newsletter?
            How do I get a duplicate invoice? I’ve forgotten something at a MEININGER hotel. How can I recover it?
            Are vending machines or snack bars available at the hotels? Do the hotels have a bar or lounge area? Do you cater for vegetarians, vegans and people with food allergies? Do you accommodate dietary preferences or restrictions? Is breakfast complimentary for guests? Is breakfast included in the room rate? Is room service available at the hotel? What are the bar hours at MEININGER Hotels? What are the breakfast hours? What dining facilities does MEININGER Hotels offer? What is included in the breakfast buffet? What is the hotel's policy regarding alcohol consumption?
            What equipment is available in the guest kitchen? Do the hotels provide a communal kitchen for guest use? Can the group access or book the guest kitchen?
            Do guests have the option to recycle or compost food waste? Does the hotel support community or environmental organizations? Does the menu include organic or Fair Trade options? How do the hotels minimize plastic usage? How does the hotel minimize food waste? What are the hotel's food and beverage sustainability initiatives?

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