I haven't received my booking confirmation email. What should I do?Booking Process & Information

Did you make your reservation directly on our website, or with our team over the phone or via email? Here's a quick guide to help you:


If you booked with MEININGER and provided an email address, you should get a confirmation email within 90 minutes. Not seeing it? Here's what you can do:

  • First, take a peek in your Junk or Spam folder. Sometimes emails wander there.
  • Remember, you'll only get a confirmation once your payment goes through—or if no payment or guarantee is needed.
  • If 90 minutes have passed and there's still no email, drop us a line through our contact form here.


Booked with another site like Booking.com or Hostelworld? It's best to reach out to their support team directly.

Booking a stay
Booking Process & Information
Can guests younger than 18 stay at the hotel? Can I make a booking without a credit card? Can you issue visa confirmations for the embassy/consulate? Can I book a baby cot and what is the price for it? Can my friends and I stay in the same dormitory? How can I make a booking? I haven't received my booking confirmation email. What should I do?

Did you make your reservation directly on our website, or with our team over the phone or via email? Here's a quick guide to help you:


If you booked with MEININGER and provided an email address, you should get a confirmation email within 90 minutes. Not seeing it? Here's what you can do:

  • First, take a peek in your Junk or Spam folder. Sometimes emails wander there.
  • Remember, you'll only get a confirmation once your payment goes through—or if no payment or guarantee is needed.
  • If 90 minutes have passed and there's still no email, drop us a line through our contact form here.


Booked with another site like Booking.com or Hostelworld? It's best to reach out to their support team directly.

What is a dormitory? What is a private room? How many rooms can I book at once? What kind of beds are in Twin Rooms?

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