Special requestsMEININGER Hotel Bordeaux Gare Saint-Jean

Innsbruck Salzburg Vienna

Brussels

Copenhagen

Bordeaux Lyon Marseille Paris

Berlin Bremen Dresden Frankfurt Hamburg Heidelberg Cologne Leipzig Munich

Budapest

Milan Rome Venice

Amsterdam

Krakow

Geneva Zurich

I didn't book through the MEININGER Hotels website, but I need to change some details. What should I do? How can I add another room to my booking? Can I amend or cancel a non-refundable stay? How can I shorten or extend my booking? Can I extend my stay if I’m already at the hotel? How can I change the dates of my booking? How can I change the guest name on my booking?

I didn't book through the MEININGER Hotels website, but I need to cancel some details. What should I do? Can I amend or cancel a non-refundable stay? I have checked in online. Can I still cancel my stay? What are the cancellation conditions for my booking? How can I cancel my booking?

Innsbruck Salzburg Vienna

Brussels

Copenhagen

Bordeaux Lyon Marseille Paris

Berlin Bremen Dresden Frankfurt Hamburg Heidelberg Cologne Leipzig Munich

Budapest

Milan Rome Venice

Amsterdam

Krakow

Geneva Zurich

Can guests younger than 18 stay at the hotel? Can I make a booking without a credit card? Can you issue visa confirmations for the embassy/consulate? Can I book a baby cot and what is the price for it? Can my friends and I stay in the same dormitory? How can I make a booking? I haven't received my booking confirmation email. What should I do? What is a dormitory? What is a private room? How many rooms can I book at once? What kind of beds are in Twin Rooms?

Are the rates on your website per person or per room? Can I pay on arrival for a non-refundable rate? What's the difference between BREAKFAST SAVER, FLEX, and FIX? Do your airport hotels offer "Park, Sleep & Fly" packages? Is the booking confirmation price the total price? What do you consider to be a child for pricing? What is the family discount? Where can I book the best price for my stay? Which credit cards do you accept for online payments? Why can't I pay on the day of departure? Will I receive a receipt of payment as soon as I book? Will my credit card be charged automatically?

Can I pay with a different card from my reservation? Can we check in separately if we've booked multiple rooms and arrive at different times? Can I pick a specific room number or floor at MEININGER Hotels? Is early check-in before 3 PM possible? How can I guarantee my reservation if I arrive after 6 PM? What happens if I don't prepay and I arrive after 6 PM? What is the latest time I can check in at the hotel?

Can I extend my stay at the hotel? Can I smoke in my room or in the hotel? Can I ask for a late check-out? Can I bring my own food and drinks at MEININGER Hotels? Can I use electronic cigarettes in the hotel? Do I have access to MEININGER Hotels during the night? What should I do if I'm unsatisfied during my stay? How can I request room cleaning? Are dorms cleaned daily? How often is my room cleaned if I'm staying with my pet?

Can I have an assistant or care worker stay with me? How can I book an accessible room? Where can I find information about barrier-free city tours?

Are common areas like the kitchen and lounge barrier-free? What facilities are available in accessible rooms at MEININGER Hotels? Where can I find information about accessibility at MEININGER Hotels?

Can I request a site inspection of the hotel before booking for a group? Do you offer discounts or special rates for group bookings? How can I check availability for my group at MEININGER Hotels? How can I ensure all my friends stay in the same room with me? How can you accommodate a group of guests of different genders (f/m/d)? How do I confirm my group reservation at MEININGER Hotels? How do I request a group reservation? Are group rooms private or shared with other guests? Are meals included in my group booking and which meals can a group book? Are towels and bed linen included in my group booking? Can guests younger than 18 years stay in the hotel with a group? What is a multi-bed room? What is the entire group booking journey? What qualifies as a group at MEININGER Hotels? When is the latest I can make a group booking?

Are there any additional fees or deposits required for group bookings upon arrival? Are there any discounts for early payment or booking in advance? Can group members pay separately? Can I pay for the group upon arrival? What are the cancellation conditions for my group booking? What payment methods do you accept for group bookings? When do I have to pay for my group booking? When will I get the bill for our group stay?

Can I add extra services to my group booking after confirmation? Can I cancel meals for free from my group booking? How can I change the dates of my group's booking? How can I change the name of guests in my group booking? How can I change the number of guests in my group booking? How do I cancel my group reservation? What’s the timeline for modifying a group booking? What's the deadline for adding meals to my group booking?

Can group members check in at different times? Can I ask for early check-in or late check-out for my group? Can MEININGER Hotels arrange group transportation? How can we get help with visas or travel documents for our group? How do I inform the hotel about my food allergies? What details do I need to provide as a group leader before arriving at the hotel? When will I know my group's exact room numbers?

Can groups choose their meal times? Can groups access or book the guest kitchen? Can we store our group’s luggage before check-in or after check-out? How is cleaning handled for group stays? Is there a curfew for group guests staying at the hotel? What happens if someone in our group violates the House Rules? Where can we read the House Rules?

Do I get a receipt after booking my group stay? How can I leave feedback after my group stay? Who to contact if a group member loses an item?

How can I rate my stay? How can I subscribe to the MEININGER Hotels newsletter? How can I unsubscribe from the MEININGER Hotels newsletter?

How do I get a duplicate invoice? I’ve forgotten something at a MEININGER hotel. How can I recover it?

Are vending machines or snack bars available at the hotels? Do the hotels have a bar or lounge area? Do you cater for vegetarians, vegans and people with food allergies? Do you accommodate dietary preferences or restrictions? Is breakfast complimentary for guests? Is breakfast included in the room rate? Is room service available at the hotel? What are the bar hours at MEININGER Hotels? What are the breakfast hours? What dining facilities does MEININGER Hotels offer? What is included in the breakfast buffet? What is the hotel's policy regarding alcohol consumption?

What equipment is available in the guest kitchen? Do the hotels provide a communal kitchen for guest use? Can the group access or book the guest kitchen?

Do guests have the option to recycle or compost food waste? Does the hotel support community or environmental organizations? Does the menu include organic or Fair Trade options? How do the hotels minimize plastic usage? How does the hotel minimize food waste? What are the hotel's food and beverage sustainability initiatives?

Can I still make a booking even if I don’t have a credit card? Can I be sure all my friends will be staying in the same dormitory with me? Can guests younger than 18 years stay in the hotel? How can I make a booking? What is considered a group at MEININGER Hotels? How many rooms can I book at once? What is the best price guarantee? Will the credit card which I use for the online reservation be charged automatically? Are the rates shown on your website per person or per room? What is a dormitory? Pricing: What do you consider to be a child? What is a private room? What is the family discount? I would like to book an accessible room. How do I do this? Can I request a specific room number or floor? Which additional facilities can I find in your accesible rooms? What's the difference between BREAKFAST SAVER, FLEX, and FIX? Are towels and bedding included in the price? Do you have double or twin beds in the twin rooms? Do your hotels allow dogs? Do you have interconnecting rooms? What do I do if I haven't received an email with my booking confirmation? When will I need a credit card to make a booking? I need a visa to travel. Do you issue visa confirmations for the embassy/consulate? Do you have conference rooms we can book in the hotel? What are your phone business hours? How can I contact you? Do your airport hotels offer "Park, Sleep & Fly" packages? Can I pay for my room using cash? Do I have to pay city tax for my stay? Is the price in the booking confirmation the total price I pay? I want to pay by bank transfer. Is this possible? I am a business traveler. Do I pay city taxes? Do you accept all currencies in the hotel? Why can't I pay on the day of departure? Will I receive a receipt of payment as soon as I book? Can I pay for my stay with a different credit card than the one I used to make the reservation? When is my credit card going to be charged? I would like to book the non-refundable rate, but I prefer to pay on arrival. Is this possible? FLEX and BREAKFAST SAVER rate: I will be arriving at the hotel after 6 PM and I forgot to prepay/provide my payment information in order to guarantee my reservation. What will happen? How can I pay in the hotel? Which payment methods do you accept at the reception desk? How can I pay online? Which payment methods do you accept on your website? I need to change the guest name of my booking. How can I do that? How can I change the dates of my booking? Can I add another room to my booking? I have checked in online. Can I still cancel my stay? I have booked a non-refundable stay. Can I cancel or amend? What are the cancellation conditions for my booking? I haven't booked on the MEININGER website, but need to cancel my booking. How do I do this? I haven't booked on the MEININGER website, but need to amend my booking. How do I do this? I need to shorten or extend my booking. How do I do this? I am at the hotel and want to extend my stay. Is this possible? I made a reservation some time ago, now I noticed that prices for my stay dates have become cheaper on your website. Why? How can I cancel my booking? FLEX and BREAKFAST SAVER rate: I will be arriving at the hotel after 6 PM and would like to guarantee my reservation. What do I need to do? Can I ask for a late check-out? Is reception available 24/7? Is there a shuttle service from the airport to the hotel? Can I rent bikes from the hotel? What do I do if all lockers are full, or if the luggage room is full? Where can I store my luggage? Is early check-in before 3 PM possible? How far is the hotel from the city center? Do you have ironing facilities in the hotel? How do I get to the hotel? What do I do, if I am unhappy with something during my stay? We are traveling as a group and plan to check in at different times. Is this possible? I have booked 2 rooms but won't be checking in at the same time as my friends. Can we check in separately? I will be arriving at the hotel late at night. What is the latest possible time to check in? Do I have access to the hotel during the night? Are there laundry facilities in the hotel? Is wifi free in the hotel? Is there a kitchen where I can cook my own meals? Can I bring my own food and drinks into the hotel? How do I book parking at the hotel? If there is no parking available at the hotel, where can I find the closest public parking? I am at the hotel and want to extend my stay. Is this possible? Do you cater for vegetarians, vegans and people with food allergies? Is there a bathtub in the bathroom? Do rooms come with a refrigerator? Is there a TV in the room? Does the room have air conditioning/AC? Is there a hair dryer in the room and do I have to pay for it? Does the room have a telephone? Is there a minibar in the room? Can I smoke in my room or in the hotel? Can I use electronic cigarettes in the hotel? Does the room have a safety deposit box? Can I book a baby cot and what is the price for it? Which TV channels are available? How and when can I request a room cleaning? Are dorms cleaned daily? I am staying with my pet. How often is my room cleaned? Can I open the windows in my room? I want to unsubscribe from your mailing list. How can I do this? I want to subscribe to your mailing list. How can I do this? How can I rate my stay? I’ve forgotten something at a MEININGER hotel. How can I recover it? How do I get a duplicate invoice?